All shipments are handled by staff at our warehouses, where they are correctly prepared and packaged.

Orders placed after 14:00 on Mondays through to Thursdays are processed the following day, while those placed on Fridays through to Sundays are processed the following Monday.

All parcel and courier services operate on week days only, not at weekends.

All our shipments are handled through the Packlink platform, which works with the following courier companies: Correos Paquetería, Correos Express, Zeleris, Seur and UPS. In line with their own regulations, all these firms collect orders 24 hours after they have been processed by EXIT. Please bear this in mind when tracking your orders.

The prices provided on our website are set by each courier company. EXIT does not have a set shipping fee. Courier companies may decide to change these prices.

• Shipments within Spain and to Portugal and Andorra will be sent using the parcel service selected. Once customer confirmation and payment has been received, the package will be delivered on the day stated. Customers will receive an email with the package tracking number. 

• Shipments elsewhere will be sent using the courier company selected, which will provide a speedy and secure service. Once customer confirmation has been received, the package will be delivered within five to 15 days, depending on the region it is being shipped to. A tracking number will be provided. 

PLEASE NOTE: the estimated delivery time for international shipments does not take into the consideration the time that national customs services may take to process them. This is usually four days on average. PROAP (EXIT) will not be held liable for any incidents caused by the courier service.

Delivery is free in Spain for orders over €50. This does not apply during promotional periods.


If your order is damaged on delivery, please contact our customer service, either by email or registered mail only. You can return your order and have it replaced or receive a refund, provided that you do so within ten days of receipt of the shipment. You must provide proof of the damage by taking a photograph of it and attaching or enclosing with your email or letter.

The customer must pay for the cost of returning the order. We recommend you use a postal or courier service that offers package tracking. The returned package is the responsibility of the customer until it reaches our warehouse. We will not be held liable for its loss or further damage to it.

At EXIT we will do everything in our power to replace your order. If this is not possible, we will provide you with a voucher for the same amount as the returned order. The voucher will be valid for 30 days following receipt of the returned order.

You can receive a refund if you wish but please note that it will not include shipping fees.

Address for returns:


Attn. Ventas online

C/ Juan de Iziar, 5

28017 Madrid